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Phlebotomy Continuing Education Exercise (ATM): Non-verbal Communication
The way we speak, dress, maintain our supplies, and conduct ourselves speaks volumes about us and our employer. What message is your staff projecting? Sometimes, they need a little reminder about professionalism. This one-page ATM helps by reviewing five examples of negative non-verbal communication. Topics discussed are: lack of organization, attire, body language, facial expression, and unprofessional behaviors.
Quiz and answer key included. (Immediate download.)